Frequently Asked Questions
Everything you need to know about your Red Wing boots and our services.
How do I determine my correct size for Red Wing boots?
Red Wing Heritage boots often run a half to a full size larger than your typical sneaker size. We recommend sizing down and ensuring a snug fit initially, as the premium leather will stretch and mold to your feet over time.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the boots are tried on a carpeted surface to avoid scuffing the soles, as damaged or worn boots cannot be accepted for a refund.
Do you offer international shipping from Amsterdam?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. All EU orders typically arrive within 2-5 business days, while international shipping may take 7-14 days.
How should I maintain and condition my leather boots?
To prolong the life of your boots, we recommend regular cleaning with a damp cloth and applying Red Wing specific conditioners like Mink Oil or All Natural Leather Conditioner every 3-6 months depending on usage.
Can my Red Wing boots be resoled?
Absolutely. Most Red Wing Heritage models feature a Goodyear Welt construction, which allows them to be resoled multiple times by a professional cobbler, significantly extending the lifespan of your footwear.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), iDEAL, PayPal, and Apple Pay for a secure and seamless checkout experience.